Returns and Exchange Policy
All products must be returned in a saleable condition within 14 days of receiving your product. The Coffee Galleria Pty Ltd does not allow any returns on coffee purchased unless there is a quality issue with the coffee. Appropriate packaging must be used to ensure that no in-transit damage occurs. All returns will be inspected for authenticity prior to processing for refund or exchange. The purchaser may be contacted to clarify any issues relating to the returned product or to improve our quality processes.
Important: Returns will not be accepted without a completed returns form. Please DO NOT provide any other documents aside from the returns form.
Returns are only accepted via post and not in person.
Returning via Post
Please visit https://returns.auspost.com.au/adorecoffee-returns/ and follow the prompts.
Please note: You will need to enter your full order number into both the order number and R/A number (Return authorisation number) section on the returns page.
The Coffee Galleria Pty Ltd online store is not liable for the loss of an item/s being returned using this service. Please refer to the Australia Post website for Terms and Conditions. We recommend retaining your parcel lodgement receipt as this contains your tracking number.
If you would like to organise your own return postage satchel, please address to: Adore Coffee Roasters – 26 Fariola Street Silverwater, NSW 2128
Faulty items: Should you receive a faulty or damaged item, please contact our customer service team on (02) 9877 5552 or via firstname.lastname@example.org and they will instruct you on how to return the item.