Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the invoice or proof of purchase.

To start a return, you can contact us at theteam@adorecoffee.com.au. Please note that returns will need to be sent to the following address: 26 Fariola Street Silverwater, NSW 2128

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at theteam@adorecoffee.com.au. 

Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns
It is your responsibility and at your cost to deliver the goods to  our service centre at The Coffee Galleria (ABN 11 144 810 373) at 26 Fariola Street Silverwater, NSW 2128.

Consumable products such as coffee beans, coffee pods, sugar, paper cups or any other ancillary products are not subject to warranty claims.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at theteam@adorecoffee.com.au.

Warranty
The laws imply various terms and conditions and warranties, which might apply to us supplying goods and services to you. To the extent permissible by law, we exclude all those conditions and warranties. Our liability in relation to goods is limited at our option to the repair or replacement of the goods or the supply of equivalent goods.

We are not subject to and you release us from any liability (including but not limited to consequential loss or damage) because of any delay in delivery or fault or defect in the products. You agree that we are not responsible if the products do not comply with any applicable safety standard or similar regulations and we are not liable for any claim, damage or demand resulting from such non-compliance.