Shipping policy

Processing and dispatch
Orders are usually processed within 1-2 business days. Orders placed after 3pm Sydney time on a business day are processed the next business day. All orders are delivered by Australia Post.

Shipping costs and delivery times

Australia (prices include GST)
• Free shipping on orders over $80: 3-8 business days
• Standard shipping $12: 3-8 business days
• Express Post $18: 1-4 business days

New Zealand (prices in NZD)
• Free shipping on orders over $80: 6-10 business days
• Standard shipping NZ$15: 6-10 business days
• Express Post NZ$20: 2-5 business days

Delivery times are estimates from dispatch and can run longer for remote areas and during busy periods. Please check the shipping cost shown in your cart and at checkout before placing your order.

Other countries
Delivery times vary by country and can take 7-21 business days after dispatch. Import duties, taxes and any customs clearance delays are the customer's responsibility.

Tracking
We'll email you a tracking number once your order has been dispatched, so you can follow your parcel on the Australia Post website.

Signature and Authority to Leave
Deliveries require a signature by default. To request Authority to Leave, add delivery instructions in the "Order Notes" section at checkout.

By requesting Authority to Leave, you authorise the courier to leave your order unattended at the delivery address, and you accept that once the courier has done so, the order has been received. Our couriers treat Authority to Leave as a signature from the recipient.

The Coffee Galleria Pty Ltd and its delivery couriers don't accept responsibility for any loss or damage resulting from the Authority to Leave delivery method. If you request Authority to Leave, you agree to release The Coffee Galleria Pty Ltd from all claims, demands, liabilities, losses, costs and expenses arising from it.

If the courier can't leave the parcel, judges the location unsafe, or finds your instructions unclear, they may leave a card and take the parcel back to their depot for collection.

Lost or damaged orders
If your order arrives damaged or doesn't arrive, please let us know as soon as possible, ideally within 7 days. We'll investigate with Australia Post and arrange a replacement or refund as appropriate.

Changes and cancellations
If you'd like to change or cancel an order, please contact us before it's dispatched. Once an order has been dispatched, it can't be changed or redirected.

Policy updates
We may update this policy at any time. The version on our website is always the current one.